Terms of Service

1. The Service

LocalAd designs, prints, and mails physical postcards to homes within defined geographic zones. Every ad carries a unique QR code, and scan activity is reported back to you through your dashboard.

We sell the same channel two ways, and they work differently:

• Solo. The whole front of the card is yours, edge to edge. The back carries the postal address and nothing else, so no other business appears anywhere on the piece. A solo drop is booked with a scheduled mail date, normally about 3 weeks out, and it ships on that date whether or not anyone else buys anything. There is no minimum fill, no category exclusivity to negotiate, and no neighbours on the card.
• Shared. One postcard carries 12 advertisers, 4 on the front and 8 on the address side, one business per category. A shared card mails once 9 of 12 slots on it are taken. It does not have a mail date until that happens.

2. Eligibility & Accounts

You must be at least 18 years old and authorized to bind the business you represent. You are responsible for the accuracy of your account information, for keeping your login credentials secure, and for all activity that happens under your account. Notify us immediately at hello@localad.io if you suspect unauthorized access.

3. Ad Slots, Drops & Exclusivity

Slots are sold on a first-come, first-served basis. On a shared card only one business per category may appear (the “one per category” rule). Solo drops have no co-advertisers, so no category rule applies to them.

• First-come, first-served. Slots are not held while you design. The slot is yours when you complete checkout or save a card against it. If another buyer takes the same slot first, or a business in your category takes any slot on the same shared card first, your checkout is blocked and no charge is made. Your designs stay saved to your account and you can pick a different spot.
• Solo mail dates. A solo drop is committed to a mail date when it is created. That is a scheduled date, not a delivery-date guarantee: once the cards are handed to USPS, delivery timing belongs to USPS.
• Shared mail dates. A shared card has no mail date until 9 of 12 slots are taken. We will not tell you one before then, because we would be inventing it.
• Routes. USPS sells Every Door Direct Mail by whole carrier route, so a drop covers whole routes and we choose which routes from the USPS route map for your ZIP. You do not select individual addresses or households.

4. Reserving a Shared Slot: What We Charge and When

Some shared slots are sold reserve-first: you save a card, we charge nothing that day, and the charge happens later if the drop fills. You can tell which flow you are on without reading anything: a reserve screen says “$0 today” where a pay-now screen shows a price and a Pay button. If you saw a price and paid it, Section 5 is the section that governs you and this one does not apply.

• Nothing is charged when you reserve. You give us a payment method and we save it with our payment processor. The amount charged that day is $0.00. Your slot and your category are held from that moment.
• You are authorizing a later charge. By saving a card you authorize LocalAd and our payment processor to charge that payment method, without you being present, for the full slot price shown to you at the time you reserved, plus any taxes or fees shown then. We may charge it only when the card you reserved on reaches 9 of 12 filled slots and is scheduled to print. This is a single charge, not a recurring one.
• If the zone never fills, you are never charged. A card that does not reach 9 of 12 does not print and does not bill. If we cancel the drop we release the hold, tell you by email, and the saved card is never charged.
• How long we hold the card. At most 60 days. If the zone has not filled by then we release your spot, the hold ends, and your card is never charged. It can end sooner: when the drop fills, when we cancel the drop, or when you cancel.
• Cancelling a reservation. Email hello@localad.io from the address on the reservation, at any time before the charge. We release the slot and the saved card is never charged. Ask us to delete the stored card as well and we will. Since nothing has been charged, there is nothing to refund.
• Declines. If the charge is declined when the drop fills, we email you a secure payment link and retry a limited number of times. If it is still unpaid, we release your slot to the next buyer and the drop proceeds without you.
• What it looks like on your statement. The charge is labelled LOCALAD. LocalAd is operated by Kastana LLC, so your bank may show that name beside it. If you do not recognize a charge, email hello@localad.io before disputing it. We can almost always resolve it the same day.

A solo drop always charges the full amount at checkout. It has a committed mail date, so there is nothing to wait for.

5. Cancellation & Refunds

You can cancel for a full refund any time before your card is sent to the printer. There is no purchase-date deadline on that. A shared card waits until 9 of 12 slots are taken and a solo card is booked about 3 weeks out, and the cancellation stays open that whole time.

Once the drop goes to print the order is final, because at that point the cards are being made.

• How to cancel.Use “Cancel order” in your portal, or email hello@localad.io. The refund is issued to your original payment method and your slot is released.
• Refund timing. We trigger the refund immediately and email you a confirmation. Your bank decides when it lands, which is normally 5 to 10 business days.
• Print defects. If your card arrives with a print defect, email a photo to hello@localad.io within 14 days of the mail date. We reprint your slot in the next applicable drop or refund it, your choice.
• Non-delivery. If your drop never reached its zone, tell us and we refund it in full. We do not require you to prove it: if our own scan data and the USPS record cannot show the drop landed, the benefit of the doubt is yours.
• Results. We do not refund on the basis of response. We commit to designing, printing, mailing, and tracking your card. We do not commit to any number of scans, calls, or customers, and no part of these Terms should be read as doing so.
• Chargebacks. Initiating a chargeback for a delivered ad is a breach of these Terms and may result in account suspension and collection of the disputed amount plus reasonable fees. Email us first.

6. Underfill Policy

A shared card that does not reach 9 of 12 filled slots does not print. If we cancel a drop for underfill, we notify every buyer by email within 24 hours and give you three options:

• Roll over. Your ad moves to the next available drop in the same zone for the same position type at no extra charge. This is the default.
• Store credit. A credit equal to the full amount paid, valid for 12 months toward any future LocalAd purchase.
• Full refund. The full amount returned to your original payment method.

You have 7 days from the cancellation notice to choose. If you do not respond, we roll your ad over to the next available drop. If you reserved and were never charged, none of this applies: there is nothing to roll over, credit, or refund, and we simply release the hold.

Store credits are non-transferable, have no cash value, are automatically applied at checkout, and expire 12 months from the date of issue.

7. Your Content & Ad Approval

You are responsible for the business information, logos, URLs, phone numbers, and other content you submit (“Your Content”). You represent that you own or have the right to use Your Content and that it does not infringe any third-party rights.

You grant LocalAd a worldwide, royalty-free, non-exclusive license to host, copy, adapt, render, and display Your Content as needed to generate, print, mail, and report on your ads, and to display your finished ad as a portfolio sample on our marketing pages. This license ends when the ad lifecycle (printing, mailing, and analytics retention) ends, except that we may retain finished ad images for portfolio use.

All ads are subject to our Ad Content Policy. We may decline, edit, or remove ads that violate the policy, applicable law, or USPS mailing standards. If we reject an ad before printing, we will offer a redesign or refund.

8. AI-Generated Designs, and What You Own

LocalAd uses AI to draft ad designs from the information you provide. You must review and approve every design before it is finalized for print. By approving a design, you confirm that it accurately represents your business and complies with these Terms and our Ad Content Policy. We are not responsible for typos, misstatements, or claims you approve.

Your license in the artwork. When your order is paid in full, we grant you a perpetual, worldwide, royalty-free, irrevocable, non-exclusive license to use, reproduce, modify, and display the finished ad artwork we generated for you, for any purpose connected with promoting your own business. That includes reprinting it, putting it on your website or social accounts, and handing it to a different vendor. No attribution to LocalAd is required and no further payment is due. You can download your approved artwork from your portal.

What that license does not cover. Three things, and the artwork is not one of them:

• Designs you never paid for. Drafts you generated and did not buy stay ours to keep or delete.
• The LocalAd brand elements printed on a shared card, such as the category strip and our own marks. Those are ours, and they are not part of your ad.
• The QR code destination service. The printed code resolves through our redirect, so reusing the artwork elsewhere reuses a code that only works while your account does. Reprint it with your own code if you need it to outlive us.

Uniqueness. AI output is not unique by construction. We do not promise that your artwork is unlike every other card, and neither of us can register a copyright in purely machine-generated imagery in the United States. If that matters to your use, treat the artwork as a license rather than as property you own outright.

9. QR Codes & Tracking

Every ad receives a unique QR code that resolves through localad.io/q/<code> to your destination URL. We log scan events (timestamp, coarse location, device class, IP address, and browser user agent) to deliver analytics. You may update your destination URL at any time, but you may not redirect the QR code to content that violates these Terms or the Ad Content Policy. We may disable QR codes that point to prohibited content.

10. Acceptable Use

You agree not to:

• upload content you do not have the right to use;
• impersonate another business or misrepresent your identity;
• submit ads that violate the Ad Content Policy;
• attempt to interfere with the Service, scrape data, or circumvent rate limits or access controls;
• resell, sublicense, or repackage the Service without our written consent.

11. Intellectual Property

The Service, including the LocalAd brand, software, card templates, and aggregate analytics, is owned by Kastana LLC and protected by intellectual property laws. Except for the rights expressly granted to you in these Terms, including the artwork license in Section 8, no license is granted by implication.

12. Privacy

Our collection and use of personal information is described in our Privacy Policy. By using the Service you consent to the practices described there. You can exercise a privacy right, including deletion, at localad.io/privacy/request.

13. Suspension & Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, the Ad Content Policy, or applicable law. You may close your account at any time by contacting hello@localad.io. Sections that by their nature should survive (payment obligations, content licenses, the artwork license in Section 8, IP, disclaimers, limitation of liability, indemnification, and dispute resolution) survive termination.

14. Disclaimers

The Service is provided “as is” and “as available.” We do not guarantee a specific number of scans, leads, customers, or revenue from any ad. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, goodwill, or data. Our total liability arising out of or relating to the Service in any 12-month period will not exceed the amounts you paid to us during that period.

16. Indemnification

You agree to defend, indemnify, and hold harmless Kastana LLC and its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys’ fees) arising out of (a) Your Content, (b) your use of the Service, or (c) your violation of these Terms or applicable law.

17. Governing Law & Disputes

These Terms are governed by the laws of the State of Oregon, without regard to its conflict of laws rules. Any dispute will be resolved in the state or federal courts located in Multnomah County, Oregon, and you consent to personal jurisdiction there. The parties waive any right to a jury trial.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or in-product notice at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. A change to these Terms does not change the pricing or the cancellation rights attached to an order you have already placed or a reservation you have already made.

19. Contact

Questions about these Terms? Email hello+legal@localad.io

Kastana LLC
Portland, Oregon, USA